Refund policy

30-Day Return and Refund Policy

We accept return requests within 30 days after your order is delivered.

Return Eligibility

To qualify for a return, the item must be unworn, unused, unwashed, and in its original condition and packaging. Proof of purchase is required.

To request a return, email support@helloroyalwerksbydinamarie.com with your order number and reason for the return. If your return is approved, we will provide return instructions and the appropriate return address.

Items sent back without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable. We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item is damaged, defective, or incorrect, contact us promptly at support@helloroyalwerksbydinamarie.com and include your order number and clear photographs of the issue. We will review the request and work to make it right.

Non-Returnable Items

Custom, personalized, and special-order products are final sale and cannot be returned unless they arrive damaged, defective, or incorrect. Sale items and gift cards are also non-returnable.

Exchanges

We do not process direct exchanges. The fastest way to receive a different size or item is to request a return for the original item and place a new order after the return is approved.

Refunds

We will notify you after your return is received and inspected. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or credit-card company may require additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact support@helloroyalwerksbydinamarie.com.